Because we know what is important to you and we put you first. How do we put you first?
Well, every single case we take on is covered by our No Win No Fee Guarantee.
Many firms will only apply their No Win No Fee if they believe you qualify for it, meaning your financial position is assessed and judged. At Gouldson Legal, we don’t think this is fair. We know that even if you are doing okay today, tomorrow may be a different story. We want you to be okay today, tomorrow and every day after.
We have a 30% Cap. This is 20% lower than other major firms and makes a major difference to your final settlement amount.
A fee cap is the highest percentage of your settlement that any law firm can claim for the work they have conducted for you; their professional fees. The majority of firm’s cap this at 50% in accordance with the Legal Profession Act, meaning they can walk away with up to half of your settlement amount. We think this is unfair.
We believe you should get more, not us. That is why we charge at competitive hourly rates, not as a strict percentage of your settlement amount. Our 30% cap is an extra measure, to ensure that we will never charge more that 30% of the settlement amount plus outlays. This ensures that we are always taking the smallest amount, not the largest.
Everyone gets a free case review, for any case they bring to us.
At Gouldson Legal every client is entitled to and will receive a free case review, for any case they have. If you call us about something that happened at work, and then need to talk about something that happened on our roads, you can do so, both times, for free.
You can call and speak directly to a lawyer or submit an enquiry or free case review form online and have a lawyer call you. You explain what has happened to you, how this has affected you and why you wish to make a claim. Your lawyer will talk through the relevant legislation, insurance scheme or body policies (e.g., WorkCover Queensland) and give some initial advice to answer your questions and advise on the path we recommend as best suiting your way forward. Then, every member of our legal team, our Director included, sits down and talks about your case, this is the weekly New Case Review Meeting.
If the team decides that opening your case is in your best interests, you will then meet with your lawyer and begin the process of opening your case, confirming the best path forward and taking the first steps towards securing your best result.
As well as these three key differences, we have three simple principles that guide everything we do:
- We don’t represent cases. We represent people.
- We keep in contact. You’ll never be left in the dark.
- We work harder and smarter to get the best result for you. Not us. You.
So, Why Choose Gouldson Legal?
Gouldson Legal begins by ensuring the immediate needs of the person are addressed. We start at the beginning by assisting with the preparation of all relevant paperwork, and take the time to get to know you and your situation.
This gives you peace of mind that we know what is important to you, the client, and that the fundamentals have been taken care of before we begin.
One way Gouldson Legal relieves some of the financial burden is through our No Win, No Fee Policy. For no charge, a qualified lawyer will meet with you, answer your questions and discuss the merits of your claim. When you proceed with the claim you will only be charged if you are successful.
Our professional fees are charged at a competitive hourly rate, not a percentage of your outcome. Those fees are capped at 30% of your final payout ensuring you won’t be left wanting.
Gouldson Legal enjoys a high rate of referrals from happy, satisfied clients. More than 50% of our clients have been referred to us from previous clients.
Each case is managed by one lawyer and one legal assistant only.
This ensures you will deal with only two people; the same two people who are intimately familiar with your case.
It is company policy never to make promises we can’t keep.
We will never promise you a date of finalisation before we get to know the intimate details of your case.
The Director of the company has hands-on involvement in every case. It’s company policy that the Director reviews every case on a fortnightly basis to ensure high standards of quality and integrity are being met at every level.Each case is managed by one lawyer and one legal assistant only.
This ensures continuity and consistency of service and communication. No details are left to fall between the cracks.
The legal assistant completes all administration or procedural work allowing the lawyer to concentrate all their time and energy on research and building a better case.
Life goes on. Mortgages, bills and expenses still need to be paid while a claim is being reviewed and then finalised. Gouldson Legal understands that this can create a lot of anxiety for the client. We don’t want you to be forced to finalise early for less.
We want our clients to receive their full and complete outcome so all their needs are catered for over the long term, rather than just as a short term fix.
Some superannuation funds and insurers can assist, in some specific circumstances, with the release of funds on financial hardship grounds.
We walk all our clients through the claims process, step and by step and explain:
- What is going to happen
- When it’s going to happen
- Why it’s going to happen
- How it’s going to happen
- What can be done to make it happen faster.
We do this with clear and simple to understand diagrams. In this way clients gain an understanding of why some stages take longer than others and helps to reduce unnecessary confusion and anxiety during a stressful and uncertain time.We speak plain English.
We take the time to listen to the concerns of our clients and answer all questions in plain English, keeping technical terms to a minimum. We explain the internal workings of the legal machine and arm the client with an education that will help them make informed decisions.
It is strict company policy that each lawyer on staff must contact each client once a month at a minimum. This is done to ensure you are always kept up to date on how your case is proceeding and to give you peace of mind that your case is being carefully monitored and managed by an expert.
Company policy requires that when an enquiry is made, a fully qualified lawyer must get back in contact with the person making the enquiry within 24 hours.
All phone calls are answered by local administration staff employed at the local Brisbane office, who then re-direct the enquiry to a fully qualified lawyer on the premises.
In this way the person making the enquiry is able to speak to an expert immediately about their case and start the ball rolling.
We take the collective approach – each and every case is discussed and reviewed by several fully qualified lawyers, including the Director of the company, to ensure it’s been considered from all angles. All aspects of the claim will be considered before we recommend that the case be accepted and allocated to a specific lawyer.
This will be your lawyer, for the life of your case. This approach ensures that the best possible course of action is being taken to progress your case. You receive the benefit of many experts with countless years of experience all approving the claim, before your lawyers starts working on your case.
Gouldson Legal are legal specialists in Queensland. We work on legal claims and cases where you are unable to work due to illness or disability and we only have offices in Queensland, not in other states.
We know Queensland law inside and out.